Last updated January 25, 2021
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at help[at]mudpod[dot]co[dot]uk to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
MUDPOD Ltd
Attn: Returns
RMA #
1 Stephensfield
Ridgley Road
Chiddingfold, Surrey GU8 4QP
United Kingdom
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Please Note
- Items must be in original condition
- Items must be complete
- Items must be in original packaging
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
help[at]mudpod[dot]co.uk
This return policy was created using Termly’s Return and Refund Policy Generator.